{"id":2291,"date":"2012-05-22T14:12:57","date_gmt":"2012-05-22T14:12:57","guid":{"rendered":"http:\/\/www.theweekinimaging.com\/?p=2291"},"modified":"2012-05-22T14:12:57","modified_gmt":"2012-05-22T14:12:57","slug":"bei-services-success-story-10","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/the-week-in-imaging-twii\/apps-in-action\/2012\/05\/bei-services-success-story-10\/","title":{"rendered":"BEI Services Success Story #10"},"content":{"rendered":"

\"\"<\/a>BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking!<\/p>\n

Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0<\/p>\n

Featured Customer – Image IV<\/strong><\/p>\n

 <\/p>\n

\"\"<\/a>

Ronald Warren<\/p><\/div>\n

Image IV has been proudly serving thousands of customers of all sizes and industries in the greater Southern California area since 1980.\u00a0 We are proud to be an authorized dealer and factory-authorized service provider for Konica Minolta, Toshiba, Samsung, HP, Lexmark and KIP.<\/p>\n

In 1980 it was all about standalone analog equipment; today it is much, much more. We provide a coordinated suite of hardware, software and management services designed to optimize the imaging environment of our valued clients.\u00a0 Delivered by an experienced and dedicated team of professionals; these products and services are delivered with integrity and good old-fashioned common sense.<\/p>\n

BEI Services has been a significant factor in our success. Utilizing their programs, tools and highly useful comparative data has enabled Image IV to continually enhance the quality of service provided to clients.\u00a0 BEI Services has been a key factor in the ability for us to retain and improve our position as one of the premiere service providers in Southern California.<\/p>\n

Moving forward, we will continue to be a company dedicated to providing quality products and services at fair and reasonable prices, delivered with a smile. Give us at call at 800.473.5424 and you\u2019ll be warmly greeted by our receptionist, not an automated device. Our personalized attention to you begins from there and never stops!\u00a0<\/p>\n

These results were achieved using BEI\u2019s Advanced Comparative Reporting
\nand Technician Compensation.<\/p>\n

Number of Servicing Technicians<\/strong><\/p>\n

Decreased by 2 Techs While Serial Counts Increase by More Than 600 Devices<\/em>\u00a0<\/strong><\/p>\n

Serial Count<\/strong><\/p>\n

Serial Numbers Increased by 19%\u00a0 While Service Call Counts Decreased on Average<\/em><\/p>\n

Average Monthly Parts Cost<\/strong><\/p>\n

Decreased More Than $11,000 per Month on Average<\/em>\u00a0<\/strong><\/p>\n

Performance Increase<\/strong><\/p>\n

First Call Effectiveness (FCE%) Increased 28% <\/em><\/p>\n

Call Back Percentage (CB%) Decreased 18%<\/em><\/p>\n

Hold for Parts Percentage (HP%) Decreased 10%<\/em><\/p>\n

\"\"<\/a><\/strong><\/p>\n

Bottom Line\u2026<\/em>IMPROVEMENT<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

BEI Services has been in the business of helping companies reduce costs and improve performance for 18 years. We are the world\u2019s only source of copier, printer and service department benchmarking! Let us show you what GOOD looks like. Contact us today for your FREE analysis and 2 week trial.\u00a0 Featured Customer – Image IV   Image IV has been proudly serving thousands of customers of all sizes and industries in the greater Southern California area since 1980.\u00a0 We are proud to be an authorized dealer and factory-authorized service provider for Konica Minolta, Toshiba, Samsung, HP, Lexmark and KIP. In 1980 it was all about standalone analog equipment; today it is much, much more. We provide a coordinated suite of hardware, software and management services designed to optimize the imaging environment of our valued clients.\u00a0 Delivered by an experienced and dedicated team of professionals; these products and services are delivered with integrity and good old-fashioned common sense. BEI Services has been a significant factor in our success. Utilizing their programs, tools and highly useful comparative data has enabled Image IV to continually enhance the quality of service provided to clients.\u00a0 BEI Services has been a key factor in the ability for us to retain and improve our position as one of the premiere service providers in Southern California. Moving forward, we will continue to be a company dedicated to providing quality products and services at fair and reasonable prices, delivered with a smile. Give us at call at 800.473.5424 and you\u2019ll be warmly greeted by our receptionist, not an automated device. Our personalized attention to you begins from there and never stops!\u00a0 These results were achieved using BEI\u2019s Advanced Comparative Reporting and Technician Compensation. Number of Servicing Technicians Decreased by 2 Techs While Serial Counts Increase by More Than 600 Devices\u00a0 Serial Count Serial Numbers Increased by 19%\u00a0 While Service Call Counts Decreased on Average Average Monthly Parts Cost Decreased More Than $11,000 per Month on Average\u00a0 Performance Increase First Call Effectiveness (FCE%) Increased 28% Call Back Percentage (CB%) Decreased 18% Hold for Parts Percentage (HP%) Decreased 10% Bottom Line\u2026IMPROVEMENT<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[78],"tags":[],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2291"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=2291"}],"version-history":[{"count":0,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/2291\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=2291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=2291"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=2291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}