{"id":15082,"date":"2015-11-05T09:28:45","date_gmt":"2015-11-05T14:28:45","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=15082"},"modified":"2015-11-05T09:28:45","modified_gmt":"2015-11-05T14:28:45","slug":"imagequest-evolves-from-office-equipment-dealer-to-managed-services-provider-with-continuum","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/news\/2015\/11\/imagequest-evolves-from-office-equipment-dealer-to-managed-services-provider-with-continuum\/","title":{"rendered":"ImageQuest Evolves from Office Equipment Dealer to Managed Services Provider with Continuum"},"content":{"rendered":"

ImageQuest utilizes all of Continuum\u2019s Services\u2014remote monitoring and management, network operations center, help desk and backup and disaster recovery \u2013 to support growing client base.<\/em><\/p>\n

Boston, MA, November 5, 2015<\/em> \u2013 Continuum\u00ae, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, announced that Nashville, Tennessee-based ImageQuest has evolved from an office equipment (OE) dealer founded in 2007 to a managed services provider that today offers a complete suite of managed IT services utilizing Continuum. Today, ImageQuest\u2019s business is comprised of 75 percent managed IT services and 25 percent OE, and with Continuum, expects to become a 100 percent managed IT services provider.<\/p>\n

ImageQuest leverages Continuum\u2019s Remote Monitoring and Management (RMM) platform, a highly intelligent tool that generates smart, actionable tickets which are then fully remediated by Continuum\u2019s certified technical experts \u2013 meaning ImageQuest does not have to worry about hiring additional staff to support the company\u2019s growing IT client base. Continuum\u2019s Network Operations Center (NOC) works behind the scenes to provide 24x7x365 monitoring, troubleshooting and full problem resolution for ImageQuest\u2019s clients \u2013 and technicians at the company\u2019s U.S.-based Help Desk provide ImageQuest\u2019s customers with direct user support for a variety of desktop issues.<\/p>\n

ImageQuest has also deployed Continuity247\u2122, Continuum\u2019s fully managed backup and disaster recovery (BDR) platform, which proactively monitors, troubleshoots and remediates problems to ensure backups continuously run for its clients. Continuity247 is also directly supported by the company\u2019s NOC and leverages Continuous Data Protection\u2122 technology. Last week, Continuum announced an upgrade to Continuity247 based on feedback from MSP partners which includes instant restore for virtual workloads, the choice of hardware or software RAID and desktop support.<\/p>\n

\u201cNow that we\u2019ve had Continuity247 deployed for six months to every one of our clients, we have a great deal of confidence in the platform, but more importantly, we have a great deal of confidence in Continuum, the NOC and how they support us,\u201d said Milton Bartley, President and CEO at ImageQuest, recipient of Continuum\u2019s Innovator of the Year Award at Navigate 2015, Continuum\u2019s annual user conference. \u201cAnd we now know that our customers are getting a much better BDR solution than they had before.\u201d<\/p>\n

For more information on Continuity247, visit: http:\/\/www.continuum.net\/continuity247<\/a>.<\/p>\n

For the case study, \u201cFrom OED to MSP: How ImageQuest is Transforming its Business with Continuum,\u201d visit: http:\/\/www.continuum.net\/resources\/msp-resource-center\/success-story\/imagequest-milton-bartley<\/a>.<\/p>\n

About Continuum Managed IT Services<\/em><\/p>\n

Continuum is the technology industry’s only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum\u2019s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients\u2019 IT infrastructure from a single pane of glass, all backed by an industry\u2013leading network operations center (NOC) and Help Desk. The company employs over 1,000 professionals worldwide, supports 3,500 partners servicing 50,000 SMB customers and monitors over 700,000 endpoints. In 2012, Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http:\/\/www.continuum.net\/ or follow us on LinkedIn and Twitter @FollowContinuum.<\/p>\n","protected":false},"excerpt":{"rendered":"

ImageQuest utilizes all of Continuum\u2019s Services\u2014remote monitoring and management, network operations center, help desk and backup and disaster recovery \u2013 to support growing client base. Boston, MA, November 5, 2015 \u2013 Continuum\u00ae, the industry’s only channel-exclusive provider of fully integrated managed IT services solutions, announced that Nashville, Tennessee-based ImageQuest has evolved from an office equipment (OE) dealer founded in 2007 to a managed services provider that today offers a complete suite of managed IT services utilizing Continuum. Today, ImageQuest\u2019s business is comprised of 75 percent managed IT services and 25 percent OE, and with Continuum, expects to become a 100 percent managed IT services provider. ImageQuest leverages Continuum\u2019s Remote Monitoring and Management (RMM) platform, a highly intelligent tool that generates smart, actionable tickets which are then fully remediated by Continuum\u2019s certified technical experts \u2013 meaning ImageQuest does not have to worry about hiring additional staff to support the company\u2019s growing IT client base. Continuum\u2019s Network Operations Center (NOC) works behind the scenes to provide 24x7x365 monitoring, troubleshooting and full problem resolution for ImageQuest\u2019s clients \u2013 and technicians at the company\u2019s U.S.-based Help Desk provide ImageQuest\u2019s customers with direct user support for a variety of desktop issues. ImageQuest has also deployed Continuity247\u2122, Continuum\u2019s fully managed backup and disaster recovery (BDR) platform, which proactively monitors, troubleshoots and remediates problems to ensure backups continuously run for its clients. Continuity247 is also directly supported by the company\u2019s NOC and leverages Continuous Data Protection\u2122 technology. Last week, Continuum announced an upgrade to Continuity247 based on feedback from MSP partners which includes instant restore for virtual workloads, the choice of hardware or software RAID and desktop support. \u201cNow that we\u2019ve had Continuity247 deployed for six months to every one of our clients, we have a great deal of confidence in the platform, but more importantly, we have a great deal of confidence in Continuum, the NOC and how they support us,\u201d said Milton Bartley, President and CEO at ImageQuest, recipient of Continuum\u2019s Innovator of the Year Award at Navigate 2015, Continuum\u2019s annual user conference. \u201cAnd we now know that our customers are getting a much better BDR solution than they had before.\u201d For more information on Continuity247, visit: http:\/\/www.continuum.net\/continuity247. For the case study, \u201cFrom OED to MSP: How ImageQuest is Transforming its Business with Continuum,\u201d visit: http:\/\/www.continuum.net\/resources\/msp-resource-center\/success-story\/imagequest-milton-bartley. About Continuum Managed IT Services Continuum is the technology industry’s only channel-exclusive provider of fully integrated managed IT services, allowing its Managed Services Provider (MSP) partners to maintain both on premise and cloud-based servers, desktops, mobile devices and other endpoints for small-and-medium-sized businesses. Continuum\u2019s SaaS platform enables MSPs to efficiently backup, monitor, troubleshoot and maintain clients\u2019 IT infrastructure from a single pane of glass, all backed by an industry\u2013leading network operations center (NOC) and Help Desk. The company employs over 1,000 professionals worldwide, supports 3,500 partners servicing 50,000 SMB customers and monitors over 700,000 endpoints. In 2012, Continuum established the Continuum Veterans Foundation, a nonprofit organization providing financial support to charities focused on helping veterans find jobs in IT. For more information, visit http:\/\/www.continuum.net\/ or follow us on LinkedIn and Twitter @FollowContinuum.<\/p>\n","protected":false},"author":67,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[1972],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/15082"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=15082"}],"version-history":[{"count":1,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/15082\/revisions"}],"predecessor-version":[{"id":15083,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/15082\/revisions\/15083"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=15082"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=15082"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=15082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}