{"id":14216,"date":"2015-09-11T07:31:57","date_gmt":"2015-09-11T11:31:57","guid":{"rendered":"http:\/\/www.enxmag.com\/twii\/?p=14216"},"modified":"2015-09-11T07:31:57","modified_gmt":"2015-09-11T11:31:57","slug":"doxee-introduces-edox-interactive-communication","status":"publish","type":"post","link":"http:\/\/www.enxmag.com\/twii\/news\/2015\/09\/doxee-introduces-edox-interactive-communication\/","title":{"rendered":"Doxee Introduces eDox\u2122 Interactive Communication"},"content":{"rendered":"

Innovative, Cloud-based Solution Provides Greater Customer Engagement at Reduced Cost; Transforms Statements for Leading Telco<\/em><\/p>\n

San Jose, CA, and Modena, Italy, September 8, 2015 \u2013<\/em> Doxee<\/a>, a leader in enterprise-class, cloud-based Customer Communication Management (CCM) today announced the availability of Doxee eDox Interactive Communication (eDox), an HTML5 solution providing interactive statements, invoices and other personalized transactional communications.\u00a0 For enterprises, it offers a more efficient and compliant process for creation and delivery, with reduced call center volumes.\u00a0 Consumers benefit from rich content presented in an easy-to-read and simple-to-use graphic user interface, viewable on mobile devices connected to the web, as well as offline.<\/p>\n

Doxee eDox displays content, numbers and messages in an intuitive, menu-driven \u201cmini website\u201d interface, with links, tables, charts, and calls-to-action.\u00a0 This innovative, versatile format helps consumers understand their bills or statements, reducing the burden on customer help desks while encouraging consumers to explore new cross-sell\/up-sell opportunities.\u00a0 Additionally, eDox can link to or be delivered with Doxee personalized videos that highlight statement content and drive consumer response to marketing messages.<\/p>\n

\u201cWe\u2019ve seen great enthusiasm for the Doxee eDox solution from our partners and enterprise end-users,\u201d said Doxee COO Ron Friedman.\u00a0 \u201cThis is especially true for customers transitioning from paper-based to digital communication.\u201d<\/p>\n

\u201cEnterprises are reviewing their communication strategy and seeking cost-effective solutions to reach end users using all media, especially mobile devices,\u201d added Larry Zusman, director, Global Marketing.\u00a0 \u201cCustomers are showing significant response to interactive communication versus print.\u00a0 Doxee eDox is transforming the way enterprises create, produce and deliver data-driven, personalized content.\u201d<\/p>\n

One of the early adopters of the Doxee eDox solution is a major telecommunication provider transitioning from print to electronic billing.\u00a0 The solution employs an enhanced statement in a multi-screen format, with custom billing, hyperlinks, action buttons, graphs and interactive charts, allowing customers to analyze information without additional tools.\u00a0 The company has drastically reduced printing and delivery costs, increased customer satisfaction levels and lowered the numbers of inbound inquiry calls to its customer support center. In addition to this deployment, the solution is being used by financial firms, utilities, and media companies.<\/p>\n

About Doxee<\/em><\/p>\n

Doxee is a leading global technology and services provider of enterprise-class, cloud-based CCM. Enterprises worldwide use Doxee products and services to deliver personalized, interactive customer experiences, increasing communication effectiveness and business results.<\/p>\n","protected":false},"excerpt":{"rendered":"

Innovative, Cloud-based Solution Provides Greater Customer Engagement at Reduced Cost; Transforms Statements for Leading Telco San Jose, CA, and Modena, Italy, September 8, 2015 \u2013 Doxee, a leader in enterprise-class, cloud-based Customer Communication Management (CCM) today announced the availability of Doxee eDox Interactive Communication (eDox), an HTML5 solution providing interactive statements, invoices and other personalized transactional communications.\u00a0 For enterprises, it offers a more efficient and compliant process for creation and delivery, with reduced call center volumes.\u00a0 Consumers benefit from rich content presented in an easy-to-read and simple-to-use graphic user interface, viewable on mobile devices connected to the web, as well as offline. Doxee eDox displays content, numbers and messages in an intuitive, menu-driven \u201cmini website\u201d interface, with links, tables, charts, and calls-to-action.\u00a0 This innovative, versatile format helps consumers understand their bills or statements, reducing the burden on customer help desks while encouraging consumers to explore new cross-sell\/up-sell opportunities.\u00a0 Additionally, eDox can link to or be delivered with Doxee personalized videos that highlight statement content and drive consumer response to marketing messages. \u201cWe\u2019ve seen great enthusiasm for the Doxee eDox solution from our partners and enterprise end-users,\u201d said Doxee COO Ron Friedman.\u00a0 \u201cThis is especially true for customers transitioning from paper-based to digital communication.\u201d \u201cEnterprises are reviewing their communication strategy and seeking cost-effective solutions to reach end users using all media, especially mobile devices,\u201d added Larry Zusman, director, Global Marketing.\u00a0 \u201cCustomers are showing significant response to interactive communication versus print.\u00a0 Doxee eDox is transforming the way enterprises create, produce and deliver data-driven, personalized content.\u201d One of the early adopters of the Doxee eDox solution is a major telecommunication provider transitioning from print to electronic billing.\u00a0 The solution employs an enhanced statement in a multi-screen format, with custom billing, hyperlinks, action buttons, graphs and interactive charts, allowing customers to analyze information without additional tools.\u00a0 The company has drastically reduced printing and delivery costs, increased customer satisfaction levels and lowered the numbers of inbound inquiry calls to its customer support center. In addition to this deployment, the solution is being used by financial firms, utilities, and media companies. About Doxee Doxee is a leading global technology and services provider of enterprise-class, cloud-based CCM. Enterprises worldwide use Doxee products and services to deliver personalized, interactive customer experiences, increasing communication effectiveness and business results.<\/p>\n","protected":false},"author":67,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[86],"tags":[2399],"_links":{"self":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14216"}],"collection":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/users\/67"}],"replies":[{"embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/comments?post=14216"}],"version-history":[{"count":2,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14216\/revisions"}],"predecessor-version":[{"id":14218,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/posts\/14216\/revisions\/14218"}],"wp:attachment":[{"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/media?parent=14216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/categories?post=14216"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.enxmag.com\/twii\/wp-json\/wp\/v2\/tags?post=14216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}