This week we speak with Susie Woodhull, president of Woodhull LLC in Springboro, OH about what’s hot and what’s not in her market. Woodhull LLC is a single-line Ricoh dealer.
What’s hot?
Woodhull: Managed IT services is hot for us right now; we’re getting ready to kick off the beginning of 2013 and are [currently] learning about remote monitoring partners, interviewing third-party onsite IT services partners for the interim until we have a trained staff, and establishing pricing for our go-forward managed IT services model.
What’s not?
Woodhull: Re-thinking the role of specialists in solutions and MPS. In retrospect we’re not sure we are grabbing as much market share in these areas by being so specialized. Our 2013 plan in this area of sales has yet to be fully defined.
