Managed Services

LOGICnow Launches Automation Manager within the MAX Remote Management Dashboard—Eliminating the Need to Write Code Through Powerful Automated Scripting Capability

LOGICnow, now a part of SolarWinds MSP and a global market leader in integrated cloud-based IT Service Management (ITSM) solutions, today announced the launch of a new MAX Remote Management (RM) dashboard feature, Automation Manager, an integrated scripting tool that eliminates
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Top Three Factors Impacting Managed IT Services Pricing

In a recent survey, Continuum asked more than 150 managed IT services providers (MSPs) about their service offerings. We received plenty of feedback. Some of the more interesting results came from what MSPs saw as the factors affecting how they price and package their services.
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How to Make a Successful Transition to Managed Services

Trying to predict the future of technology and how long your solutions will be valuable is impossible. Still, as the owner of a company that sells and installs technology you must have a strong vision and understanding about where technology is headed. Since you can’t predict it,
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Trends, Trendsetters, and Predictions for the Document Imaging Industry in 2016

Here we go again, the start of another year in the document imaging industry. It’s also the time of year when we identify the trends, players, technological advances, and other developments that could or will impact your business and the industry in the year ahead. Some of these
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Is Managed Services Right for You?

With the amount of hype surrounding Managed Services one might think that it’s the perfect panacea for all the ills plaguing the document imaging industry. If you’re a dealer, you’d be a fool to ignore this trend. At least that seems to be the prevailing sentiment throughout the
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Oh No, Not Again: Common Mistakes Made by Dealers Looking to Move into Managed Services

Everybody makes mistakes and the dealer community has made its share as they struggle to make a go of it in the Managed Services business. This month in the print version of ENX magazine the main feature is “Managed Services Made Easy.” The individuals we interviewed for that
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Fear of Managed Services

The main feature in the July issue of ENX is “Managed Services Made Easy.” That piece examines how to get started in Managed Services and whether or not buying an IT company is the easy answer. I also asked the experts I interviewed for that story to identify the biggest fears
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Between the Lines: More Managed Services for Those Who Can’t Get Enough

I’ve been on a roll of late writing about Managed Services. Actually, my original intent was to write an article on “Managed Services Made Easy” for the July issue of ENX, however, once I completed all my interviews it was obvious to me, as is often the case, that I had more
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Between the Lines: The Managed Services Scam

There’s a myth being perpetuated across the document imaging industry in that there are riches to be made in Managed Services. Go to any BTA conference, most dealer meetings, or read online or print publications like this one and you can’t sit through more than 15 minutes of
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Off Key: LogicNow Harmony Report Highlights the IT Services Disconnect

IT Service Providers aren’t connecting with IT customers. That’s according to the Global IT Service Providers Harmony Report from LogicNow, an integrated IT Service Management platform provider. Indeed, rather than find ‘harmony’ between IT Service Providers and their customers,
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Compensation – The Rudder Of Your Ship!

When I talk about compensation and commissions that drive success, many people assume that I mean, pay out more money, but I assure you, that is not the point.  I simply mean, put your money where your plan is!  When I look at today’s sales organizations and watch how the day to
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The Recipe for Successful Transformation

Like a caterpillar transforming into a butterfly, I’ve seen many copier dealers try to transform their company and find their way to the future.  The natural progression is to morph their business offerings to include deliverables that involve technology services. Although, I
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Between the Lines: From Service to Services

I had an informative interview with All Covered’s Vice President of Marketing Nick Pegley about Managed Services and the growth of the All Covered network last month at the Konica Minolta dealer meeting. I’m writing that article now and it will appear later this month in ENX/The
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The Role of the MSP as Security Educator

he lack of a comprehensive IT department equipped to implement security protocols and keep employees up-to-date on the latest threats is common among many MSP (Managed Service Provider) customers. As a result, many breaches occur because an employee clicked on an infected link,
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The Top 10 Stories of 2014

If it’s December, it must be time to look back over the past year and reminisce about the year’s Top 10 stories. As is often the case, some of these stories are big ones, some of them are not quite as big, and others are ongoing trends that continue to impact the office imaging
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