(Boston, MA) January 26, 2016 — Continuum®, the IT management platform company, released a case study highlighting its three-year, on-going partnership with Gordon Flesch Company, one of the largest independent providers of office technology solutions in the nation, founded nearly 60 years ago. Gordon Flesch leverages Continuum’s Elite Server Care, the highest level of service available for Continuum’s Remote Monitoring and Management (RMM) platform backed by its industry-leading Network Operations Center (NOC) and Help Desk, resolving thousands of alerts, 24x7x365.
“What we provide is really a complete premium solution, and we tell our customers that they’ll have the resources they need no matter what happens,” said Jeff Dotzler, Director, GFConsulting Group, a division of Gordon Flesch Company. “Having Continuum’s Elite Server Care as the foundation and at the core of our offering gives us confidence that we’re delivering on that promise.”
Gordon Flesch also utilizes Continuum’s Tech Advantage Program, a remote IT project management program allowing MSPs to cost-effectively expedite more than 85 desktop and server projects via Continuum’s NOC, including everything from Office 365 migrations to software installations, virtualization projects and more. Gordon Flesch has also adopted Continuum’s Network Assessment Tool, a scanning solution powered by RapidFire Tools which allows MSPs to scan entire IT environments to determine which devices are residing in a given network and identify potential risks and security threats.
In order to get internal staff up to speed on all Continuum’s features and tech specs, the team at Gordon Flesch utilizes Continuum University, a self-paced interactive online learning center complete with step-by-step setup instructions, video tutorials and certification programs. Continuum’s no-cost IT certification program is designed to help its MSP partners and their technicians to get up to speed quickly on Continuum’s IT management platform.
Gordon Flesch earned Continuum’s All-in All Star 2015 Award at Navigate, Continuum’s second annual user conference that took place in September in Las Vegas. The All-in All Star award is given to the partner who adopts the most products and services from the Continuum portfolio and has the highest total revenue across all products and services.
To access the case study, “Gordon Flesch Company and Continuum: Partnering for 3 Years and Counting to Deliver Highly Reliable 24x7x365 IT Customer Support,” visit: http://www.continuum.net/gordon-flesch-company-success-story.
