Features

The nuns at St. Rose Grammar school would be smacking my knuckles with a ruler if I made that statement, but the poor grammar is meant for emphasis.  As we work on sales effectiveness with our Read More

I’m continuing to read the Elite Dealer nomination forms that have arrived over the past couple of months along with the flurry of nominations that came in late last week and it’s still Read More

In our previous article (Click here to read Part 1) we have established the link between Lean management and MPS. Indeed, this philosophy has brought many companies’ success (Wal*Mart, Inditex, Read More

An unstable economic situation like the one we are living in acts as an incentive to practice lean thinking. Though this is a concept born for the industry, it is absolutely valid in any type of Read More

I’ve been reading the Elite Dealer nomination forms over the past couple of months and it’s thrilling to see how well some dealers have been doing over the past 12 months. Many are optimistic Read More

(Editor’s note: This is an excerpt of an article that I wrote in 2007 for ENX magazine. It’s just as relevant today as it was then.) If you’re selling imaging technology you don’t need me to tell Read More

In a world that’s becoming increasingly defined by who or what you ‘Like’ on Facebook, your Twitter tweets, and your LinkedIn connections, dealerships such as Impact Networking in Chicago, IL are Read More

Even though plenty of office technology dealers are already familiar with SalesChain, the developer of SalesChain sales and dealer management software, there’s still some dealers throughout the Read More

With every business having a Website (really it’s a must), the challenge is not only to be visually more impressive than your competition, but also have a site that ranks higher in search Read More

Marc Theaman, vice president of sales for Equipment Brokers Unlimited (EBU), a wholesaler that specializes in new and pre-owned copiers, is on a mission to change the perception of the used Read More

In case you missed the comments for some of last week’s articles, here’s three worth sharing. The first two were in response to the “Off the Record” piece on the manufacturer’s race to zero. The Read More

It’s been awhile since I presented an installment of “Off the Record,” a department that allows dealers to anonymously and honestly share their concerns about the issues and trends affecting Read More