As always, Copier Careers is a reflection of the needs of our retained clients. Going into 2014, the majority of our clients are experiencing explosive organic growth due to MPS/MNS placements. To assist our clients to attain and maintain these accounts, Copier Careers is seeing growth and demand for:
- Sales Representatives who understand and embrace consultative sales and have an understanding of the wide array of solutions that is available to meet their client’s needs. On the flip side, Copier Channel Dealerships must also embrace a wide array of solutions in order to create an attractive environment to recruit sales candidates to. If a candidate has a successful background of achievements they will typically only consider going to a dealership that allows them to sell many varied solutions. It is also in the dealership’s best interest as this allows the sales representative to get their foot in the door which hopefully ultimately leads to larger MPS/MNS placements. This is reflected in Copier Careers 2013 Sales Representative Salary Survey.
- On the technical side, as is also reflected in Copier Careers 2013 Technician Salary Survey, the definition of a technician has evolved and typically dealerships have been looking for hybrid technicians. When we refer to hybrid, it is an individual that has OEM certified break-fix skill sets plus networking capabilities or at lest familiarity. It appears that the days of the traditional break-fix technician are rapidly coming to an end. In addition to augment the technicians and the sales representatives, there is a demand among our clients for Pre and Post Sales/Engineers. In many instances this will bridge the gap between the sales representative and the technician but primarily assist the sales representative in making sure the solutions are appropriate and in turn coordinating with the technician to make sure that the solutions are properly installed and maintained.
- Administrative: We have noticed that over the past couple of years and predict going into 2014 that there will be an increased demand into back office and administrative professionals. This is a direct result of our client’s growth in MPS and MNS. Many of our clients have struggled with physically accounting for the devices in field and in turn, billing the revenue cycles associated with those devices. In addition the wider footprint that our clients have developed causes many logistic issues which must be addressed on the administrative side of the operation as well as Service and Operations Management.
As an overview, moving forward, we see the evolution beyond MPS and it’s ramifications in all departments of dealerships as the greatest challenge and opportunity in 2014. We expect that our clients will continue their growth and Copier Careers will be with them to help them source the right candidates with the experience to capitalize on these opportunities.