Managed IT

From the Dealer Executive Desk What’s better than providing a service to a growing number of loyal customers?  Providing two services to those same loyal customers. . It’s certainly tempting, especially if the second service you’re thinking of adding falls Read More

One of the most compelling aspects in regards to managed IT is its lack of a true definition when it comes to the various components that fall under its umbrella. The service continues to evolve and grow over time, and dealers who are serious about scaling their offering to Read More

This blog originally appeared on the GreatAmerica Financial Services website. Click here to read about more areas of interest in the office technology space. In my day-to-day at Collabrance, I talk to managed services providers (MSPs) who have decided it may be time to outsource Read More

Before the COVID-19 pandemic began, 43 percent of all cyberattacks targeted small and mid-sized businesses (SMBs) last year alone. And as it continues, security experts generally agree that SMBs are at greater risk for cyberattacks and incidents. According to an Alliant Read More

This piece originally appeared on the GreatAmerica Office Equipment Blog forum. Click here to read other topics of interest to our industry. Opportunity is everywhere in the imaging industry. If you think about how it has evolved over the last few decades, and the resulting new Read More

Well, it’s not just office supply and print service resellers who are witnessing changes which pose both opportunities and threats to their status quo. When Sycamore Partners, the private equity firm who owns Staples, bought the office supply wholesaler Essendant, many office Read More

Verticomm, the managed IT division of Denver-based All Copy Products, has been providing the full range of managed network services since 1999. Nearly 20 years later, the full dossier of products and services may bear little resemblance to its original platform, but the core Read More

Have you ever watched a NASCAR race in person or on television? It’s an interesting study in competitiveness. Forty individual drivers get behind the wheel of a car that is constructed to an exact set of specifications, hence the “stock car” designation. Each of the pit crews Read More

The right tools are critical to getting the job done.  Today, businesses are more and more reliant on the Internet as well as software and hardware technologies to complete all the routine tasks that underpin larger business processes.  Launching new products, processing orders, Read More

I’ve been talking about the initial Managed Service offering with prospects and partners for years. During this time I have learned that there is no right or wrong way to present the concept of Managed Services to customers, although some are more effective than others. For a Read More

IT providers love to talk about the idea of the trusted advisor.   While there are many legends about the source of this moniker in IT, the one I tend to believe is that when Microsoft was building their SMB market and targeted small business consultants with a line of products Read More

The career track of the small business owner is generally quite different from the leadership of a large, Fortune 1000 organization. Where large companies promote leaders through their ranks or hire those with specific leadership skills, small business owners are entrepreneurs, Read More

There is an old question that asks, “If a tree falls in the forest and no one is around to hear it, does it make a sound?” A philosophical question that has been pondered for years, it leaves the thinker to ponder the ideas of perception and reality. As service providers seek to Read More

Nearly everyone in the office equipment industry readily admits that our industry is undergoing change. Many decidedly progressive dealers are down the path, or determining their path, of evolving their businesses. While equipment margins continue to fall in the industry, Read More