Flash Report

In June I attended the Samsung dealer meeting at the JW Marriott in Chicago for a 3-day overview on Samsung’s dealer program. Titled “Game On,” Samsung has taken a slightly different tact than most shows we attend. Samsung is openly touting the strength of their brand based on Read More

In January, EFI held its annual customer conference, EFI Connect, at the Wynn in Las Vegas. This was the first time we had attended an EFI customer conference and it was enlightening. Of course, I’ve followed EFI for many years and because of my own tunnel vision and focus on Read More

It’s been a long month as this is my fourth and last dealer show of the year. And what a show! Konica Minolta has been busy to say the least and their efforts have not gone unrewarded. After a nice welcome event the first night, it was down to business Monday morning with Read More

So, here I am, again, in Orlando – this time for the Sharp dealer meeting held at the Hyatt (formerly the Peabody but, sadly, without the ducks) from 11/11 to 11/13.  Interestingly, Toshiba chose to hold their dealer meeting at the same time in the same city (see our 11/12 Read More

I attended the Ricoh dealer show Oct. 28 – 30 and my head is swimming. Held at the beautiful Aria hotel in Las Vegas, Ricoh had about 1,200 attendees at this show from over 800 dealerships. Here are some of my initial thoughts on the show after the first day: •    Dealers Read More

A few months ago, Consumer Reports published an article purporting to measure the amount of ink wasted in today’s inkjet printer/MFP systems (The Case of the Disappearing Ink, August 2013).  The tests were conducted in response to readers indicating “ink seemed to be disappearing Read More

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Recently, I attended the Lexmark dealer show in Lexington, KY. Lexmark has done a great job over the last few years improving their communications and I hope this trend continues. During the two-day event, we spent most of our time with key executives and dealers. We sat through Read More

Mark Mathews, President and CEO of Toshiba America Business Solutions, Inc. (TABS) had announced that after 20 years of service with the company, he was leaving Toshiba, effective May 3, 2013. Until Mathews’ replacement is announced, Noboru Sawada will be the interim CEO. Mathews Read More

Well, I feel somewhat like Rip Van Winkle. When I hit the couch for a much needed nap (recommended by a doctor who kept using the dreaded phrase, “a man of your age …”), inkjet printers had been relegated to home offices or the lightest of office use. While the purchase price for Read More

In the last two issues of The Flash Report, I’ve been beating your brains out in an attempt to ease you into the important concept of page based compensation. Some are convinced (Enough already!) Some will never implement this system, stating that it’s just too complicated, Read More

Recently, we published an article (Your Reps are Starving) concerning the impact of current imaging system market trends on the ability of a sales rep to earn a living. We received many comments, mostly positive (Thank You!). A lot of people asked for additional detail. So here Read More

This past November, Toshiba America Business Solutions (TABS) held LEAD 2012, a conference for dealers in Las Vegas. While I was expecting a traditional dealer show, I was surprised to find that this was actually more of an educational conference focused on three key areas: 1. Read More