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The third part in our series of the top challenges facing the Elite Dealer ranks in 2018 kicks off with a subject that has garnered momentum in recent years, not only from an office technology point of view but on the national stage as well: security. The threat of cyberattacks Read More

If you remember back when you were a kid at an amusement park, the challenge that might stop you from riding a rollercoaster was the sign, “Are you tall enough to ride this ride?” Many MSP businesses face this same question when a prospect ask them if they have enough employees Read More

The key to continued success after 25 years on the job is to avoid complacency and take a fresh approach to one’s line of work. For Grace Hellmold, director of marketing communications and events for Sharp Imaging and Information Company of America (SIICA), the thrill of walking Read More

Kon Leong at Harvard Business Review wrote an excellent article about the problem of employees exposing your organization to cyber threats through human error. Here is an extract: Today, cybersecurity has expanded far beyond its traditional domain of external threats, typified by Read More

PHOENIX—Though the Sharp dealer event held Nov. 28-Dec. 1 at the J.W. Marriott Desert Ridge Resort may have been dubbed Pulse 2017, perhaps a “Members Only” theme would have been more appropriate. During the general session held on the first full day of the meetings, Sharp Read More

This is always an exciting time of the year. As office technology dealers close the book on 2017, sales departments prepare to focus on the coming year. The teams have huddled to forge a game plan that will make 2018 their best year ever. These plans are either crafted to build Read More

Epson America Inc., a leading provider of superior performing printing solutions, announced the expansion of its corporate color inkjet line head printer portfolio with the WorkForce Enterprise WF-C17590 offering 75 ISO ppm, designed to offer customers and dealers another Read More

Visual Edge Technology Inc. has completed the acquisition of Benchmark Business Solutions, one of the leading independent office solutions and document management dealers in the United States. Benchmark Business Solutions is headquartered in Lubbock, TX. It is Visual Edge’s Read More

Hello! And thanks to ENX Magazine for asking me to contribute this blog. It’s a great opportunity that ENX provides dealers when we have a chance to correspond and share our experiences and industry viewpoints. I’ve had the opportunity to write articles for a few of our industry Read More

Believe it or not, while we were capable of filling 140 pages in our December issue with the 2017 Elite Dealer profiles—and trust me, that is a LOT of information jammed between the covers—we were holding back just a little bit of information. OK, so maybe we could’ve tacked on Read More

Employee empowerment is one of the critical ingredients required in enabling an office technology dealership, or any business for that matter, to realize its fullest potential. Finding and developing the right individuals who know what to do once the harness is in their hands is Read More

As the saying goes, timing is everything. This is extremely true in the recruiting industry. If you’re a client looking to reach headcount with your annual budget, the best time to find a candidate is during the holidays. Here are a couple reasons why the best time to find your Read More

“Zombie management is when old bad management habits you once killed with improvement have come back to life.” When you know the old way is no longer relevant, why insist on allowing the old irrelevant ways to continue coming back to life? Like you would kill a Zombie, it’s time Read More

It is at this time of year when we’re reminded of Charles Dickens’ “A Christmas Carol,” the tale of a narrow-minded businessman whose only concern in life was the unrelenting pursuit of profit. Ebeneezer Scrooge’s sense of family and community was nonexistent; any matter that did Read More

The major culture change that transpired at Advanced Imaging Solutions (AIS) of Las Vegas required a reinvention of the dealership as a service organization as opposed to merely being a copier seller. One of the greatest struggles this entails is changing the mindset of clients Read More