For many of us who are in the managed print services industry, we may have an established and aging workforce in place, and that may work well…but sometimes it can be a great experience to bring in some interns from a local college or university to round out the workforce. There Read More

No question…the more clients the better. To dealers in the print solutions industry, having a diversified client base is the main objective, but let’s not overlook “industry verticals.” By that, I mean identifying specific industries with needs that include a variety of products Read More

Although our industry is changing by maturing and consolidating, some things nevertheless remain the same. One of them is the debate over pricing. Ever since I started in this industry back in the 1980s, there has been constant pressure to gain more market share and move more Read More

Standing out within your industry is the hallmark of a solid success model but the road to having the reputation as “simply the best” takes hard work, dedication and an honest assessment of strengths and weaknesses. That’s where the use of industry benchmarks can come into play. Read More

Every business has its own culture – whether orchestrated or not. And while it can be set in place by management, the true test and worth of a company’s culture is how it is carried out in the office and out in the field. Culture extends far beyond “Bagel Friday” and annual Read More

In a recent blog, I talked about the importance of industry peer-to-peer groups…a great way to learn and share best business practices. This time around, I’d like to sing the praises of becoming involved in local business organizations and the communities you do business in. From Read More

Hello! And thanks to ENX Magazine for asking me to contribute this blog. It’s a great opportunity that ENX provides dealers when we have a chance to correspond and share our experiences and industry viewpoints. I’ve had the opportunity to write articles for a few of our industry Read More