Getting to Heart of the Customer Problem Opens Doors to Solutions

Although our industry is changing by maturing and consolidating, some things nevertheless remain the same. One of them is the debate over pricing. Ever since I started in this industry back in the 1980s, there has been constant pressure to gain more market share and move more
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Office Technology Dealers Can Benefit from Benchmarking

Standing out within your industry is the hallmark of a solid success model but the road to having the reputation as “simply the best” takes hard work, dedication and an honest assessment of strengths and weaknesses. That’s where the use of industry benchmarks can come into play.
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Company Culture – Asset or Liability?

Every business has its own culture – whether orchestrated or not. And while it can be set in place by management, the true test and worth of a company’s culture is how it is carried out in the office and out in the field. Culture extends far beyond “Bagel Friday” and annual
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Embrace Involvement by Becoming Active in Your Community

In a recent blog, I talked about the importance of industry peer-to-peer groups…a great way to learn and share best business practices. This time around, I’d like to sing the praises of becoming involved in local business organizations and the communities you do business in. From
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Industry Peer Groups: We All Benefit When We Share Ideas

Hello! And thanks to ENX Magazine for asking me to contribute this blog. It’s a great opportunity that ENX provides dealers when we have a chance to correspond and share our experiences and industry viewpoints. I’ve had the opportunity to write articles for a few of our industry
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