September 2011 Subject: DI-5510 Jamming Question: I’m getting intermittent jams in the exit area. Paper is about 2 inches through the turnover gate coming up. Jam code is mostly J32-04 and a few J32-02. I changed the exit assembly and it seemed to work. Ran 200 pages without any jams. Next day I was called back because of jamming in the same place. Answer: Replace or trim the mylars (4024-3079-01). Answer: Clean and use Emory cloth on the 2 one way gears and the shafts. Answer: Replace the foam roller and the two one way gears that drive it. May need the little bearing, too. Question: I see the two mylars and one of them had a bent corner. I will order two new ones. Where are the one way gears and the foam rollers? Thanks for the help. Answer: On the fuser exit and front of the fuser under the blk guide for the roller. Answer: Yes. The decurling roller is a known culprit for such jams. You can run single-sided copies all day without a hiccup, but if you don’t test it using the duplexer, you will be back out again. They get firm and develop flat spots. Question: Found the foam roller and one ways. Foam roller has flat spots. I will order it and one way gears. Thanks everyone for the help. Subject: KM-2030 “Adding toner” Question: My machine won’t copy; it always says “adding toner” or “add toner and resume copying,” I think. I have had the developer unit out and checked the augers. They turn just fine. Also it does appear to be adding toner! If anything, the DV looks too full. I suspect a bad toner sensor, but wanted to get some opinions here first. This is only the second one I have seen in the field. Answer: Did you get the toner for CS2030 in error? It is different in the interface; the toner is the same but the cart is ever so slightly different (square gear/key versus triangle). Question: I guess I’ll have to go out and check. I didn’t notice and I’ll be surprised if they know. It did look to be dropping toner into the mix. Thanks. Answer: How many copies/pages are on the developer? It’s good for 100K, might be time to change the developer. Question: The developer has less than 20,000 copies on it. Question: Well the toner idea sounded like a pretty good possibility, but I got back to the customer today and it is square hole to square peg. Everything appears to be turning ok, and the DV is stirring. I hadn’t noticed before, but the “machine error” light is on, no error code, but she can’t even fax out with the dog. HUH? Answer: I have seen this with a bad toner motor, stripper toner feed gears. Cheat the front cover switch. Go into service mode and run forced toner supply, sim 132. Watch to see if the motor is actually turning the augers on the toner container. And for a really off-the-wall solution, check the toner container. I’ve seen the tape break on the slide for the toner feed into the developer section. And the piece of tape will block the toner from feeding into the developer section. Question: I did get back, and cheated the front door switch, and the toner is coming out. I would have to think that it is actually way over toned by now. The only problem I can see with the toner is that the seal for the sliding door on the bottom of the cart doesn’t really seal that well. It leaks. Have to be fast in putting in the cart. The other more disturbing thing I have found is that the toner sensor is mounted with what appears to be double stick tape. I tried to pry it loose, but I think it would break before it let go. Subject: Canon IR 2270 Question: This copier has light copies. I’ve darkened the setting under additional functions but copies are still a little light. Does anyone know any tricks to darken copies? I also put a new drum in and cleaned optics including laser glass. Thanks for any help. Answer: Did you address the xfer roller? What kind of toner are they using? What does the developer roller look like? Di you try vacuuming the dev out, cleaning the roller and s blade, and restarting it? Answer: Did you do the CCD-ADJ when you put in the new drum? Sometimes this helps. You have to follow the procedure in the manual. Answer: Dude, don’t do CCD-ADJ. Do D gamma ADJ. Tips appearing in this section are reprinted courtesy of Smarka! The Copier Tech’s Info Source. Tips are randomly selected from submissions emailed to Smarka! Smarka! and ENX Magazine make no guarantees as to the accuracy of tips presented here. Email your tips to Tips@smarka.com. All tips become public domain.