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| April 2011 |
| Subject: Canon IR2020i |
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Question: Machine had code 007. When I got to the customer,
the machine was jammed at the fuser (the fuser film was off track)
and displayed the jam code. I installed a new fuser, but I can’t
get rid of the jam code. Answer: I hope you don’t mind me asking you a question for clarification. Are you now experiencing an E007 or a jam code indication of 0007? Jam code 0007 would refer to a stationary jam in the document feeder at start-up. The E007 would be a fixing film rotation error. Good luck. Answer: Does the machine have fax? Question: The machine does have fax. The error code was E007. There is no jam code showing up. The jam light is blinking at the fuser and is on steadily at the middle of the machine. Answer: Check the fixing assembly paper delivery sensor and the wire harness for the sensor. They sometimes can come loose in shipping or during handling. If that’s not it you might want to visually check the guide plates and the black actuator flags for proper operation. They are located behind each of the doors on the left side of the machine. There is one for each cassette. When the door is shut the guide plate is supposed to move forward and hit the actuator flag. The guide plate could be in a bind or the flag knocked loose. This can be a common problem in this model. If they all appear to be working properly you can use sensor check in service mode to attempt to locate the cause. See service manual Chapter 14 Sensor Check. Good luck. Answer: That is a fixing film code. Answer: You need to go into service mode to clear the code. It’s not as simple as just swapping the fuser, since the IP board still retains the code until it is reset. Answer: I took the last post on this to mean that the code was E007 and now after replacing the fixing assembly he now has a jam that won’t clear. You do not need to clear the E007 in service mode for this model of machine. It should go away after powering off the machine and installing a functioning fixing assembly. If you are still having an E007, did you remember to re-install the green lever onto the new fixing assembly? |
| Subject: Panasonic DP8020E PF Motor lock out |
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Question: A new customer, referral, has an 8020e. The upper
cassette is showing “out of paper” and the lift motor INOP. I went
into F4 mode. Not sure how to reset. Thanks in advance. Answer: If the lift motor case breaks, press F-9 to reset, 06 Ram Initialize, and 04 LBP reset. |
| Subject: Samsung 5935FN |
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Question: OK guys, I need some help here. I just set up a
new 5935 in the shop this morning and everything I print from the
drawer and the bypass is crooked. I figure it’s in the scanner,
but I don’t see any adjustments. Are there any adjustments, how
hard is it to get into the scanner section, and what needs to be
done? Please help me my Samsung gurus. I just printed a config
report from the machine and it has a bold black heading at the top
and it came out crooked too, so now I’m thinking paper path, but
can anyone lead me in the right direction with an adjustment?
Maybe in registration? Help needed. Thanks. Answer: Does it do it from both sources? Question: Yes, from the bypass and the drawer Answer: Is there even a registration adjustment on that model? Answer: Check the reg area since both are doing it, it might be there or packing material or spring pressure. Question: I’ll check it and let you know. Answer: Can you stop the machine and check the image on the drum? If it’s straight on the drum, then it’s the paper path, but I suppose it’s possible for the cc’d or laser to somehow “Crooked” the image. Never saw that but I have seen a bad laser print images that were not aligned properly (but in parallel lines, sort of, not skewed). I’ve also seen lasers affect individual images, so that letters looked like they were italics. That would be skewing one scan at a time. Yours sounds like the whole image/page are skewed from each other. Answer: I may be missing the point here, but if I set up a new machine with any faults straight off I would get it exchanged; I wouldn’t touch or make any adjustments, especially if the fault happens on all trays. What are your thoughts? Question: You’re right. It’s going back for replacement. Thanks for all the suggestions. |
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