Nuworld Business Systems Worldwide economic turmoil and abrupt changes in our industry brought opportunities to companies with a strong foundation and a history of fiscal responsibility. As such, 2009 was a year of great opportunity for Nuworld and their thousands of customers. Nuworld has not only strengthened their solutions offerings to the dealer channel by being appointed as a Panasonic Master Distributor; in maintaining momentum and their commitment to providing best-of-breed technology to their dealers, Nuworld is proud to kick off 2010 by officially announcing their partnership with Okidata to bring equipment, supplies, parts, and support to the channel. Through such partnerships, Nuworld continues to establish its permanence and stability in an industry marked with change during recent years. But expansion is only part of the equation. Business is accomplished through people working together through strong relationships, and throughout 2009 Nuworld has sponsored numerous workshops and seminars bridging the gap between the manufacturer and dealer in their “Meet the Manufacturer” series. Through “Meet the Manufacturer”, both the dealer and manufacturer benefit. Not only are dealers given hands-on accessibility to new technology and opportunities to meet with manufacturer representatives, but the manufacturers themselves also receive valuable feedback from dealers, which they take back to improve both their equipment and programs. Donald Lee, Nuworld Vice President, explains, “I think the economic hardships of these most recent years have reminded us that stability and reliability are critical to organizations and long-term profitability. By bringing together the top manufacturers in the industry under one roof, everybody is elevated and benefits from the community that is created. Our dealers benefit because through us they have access to the solutions and support they need to grow their business, and our manufacturers benefit because they can count on an established and stable partner that is strategically focused on long-term growth and community within our channel.” The story of Nuworld Business Systems begins with Nuworld’s founder, president and CEO, Young H. Lee. Mr. Lee and his wife, June, traveled from Seoul, South Korea to New York in 1975. His new job was to develop an import-export market for his South Korean employer. As he honed his purchasing skills, the Lee family longed for a warmer climate. New York’s loss was Southern California’s gain. Using the knowledge and contacts he had gained during the past decade, Young Lee decided to start his own company in 1983. “We began our new business out of our garage in Cerritos, California. Having begun as a family business, we have always regarded both our staff and customers as an extension of our own family,” explains Mr. Lee. Thirty five years later, Young, June and their eldest son, Donald, are actively involved in the day-to-day operations of Nuworld. Their core business philosophy has remained consistent - ‘Seize Opportunity, Embrace Efficiency, and Provide Quality.’ Nuworld has negotiated Master Distributor Agreements, Quantity Purchase Agreements, and Blanket Purchase Agreements with most of the major OEMs. These significant volume discounts enable Nuworld to share their enormous buying power directly with their reselling dealers. Many authorized OEM dealers buy directly from Nuworld once their quarterly quotas are met. An authorized OEM dealer explains, “We receive better pricing, same day shipping, with the ability to call and talk with a knowledgeable person or order online 24/7/365. Once I reach my quarterly quota, I freeze my purchasing from the OEM, minimizing the increase of my future quotas. I then start buying from Nuworld, often for less than the OEM’s end column pricing. I often use blind drop shipping that allows me to sell products I currently do not inventory. Nuworld allows me to save money, minimize my quota increases and does the shipping for us.” In addition to their vast line of products and aggressive pricing, Nuworld prioritizes support and continually focuses on improving technical support for the full line of products they sell. Led by their service manager Jorge Ochoa (jochoa@nuworldinc.com), Nuworld has factory trained technicians who are ready to provide service support. Also, in consideration of the networking issues that have become commonplace in our industry, Nuworld has IT professionals who have the ability to assist dealers by remotely connecting to troubleshoot network print and scan issues. However, support is not simply limited to just post-installation issues. If you require any pre-sales support, don’t hesitate to call on Jorge as he is always happy to assist dealers with more technically complex opportunities. Another area of support Nuworld prides itself on is the training workshops and resources made available to the dealer community. Ochoa explains, “Our dealers have the opportunity to attend technical and sales training classes taught by the OEM’s personnel. Nuworld’s factory certified trainers also provide ongoing technical training. Both are offered in our state-of-the-art training facility in Cerritos, California. Having been a service manager of a successful independent dealership for over six years, I understand the needs of the independent dealer. It is often inconvenient to send your tech away to a week-long school. We have been able to condense many classes to concentrate on what needs to be learned to fix the equipment in the field— not hours of theory, review or learning the marketing campaign of the OEM. As such, I am especially proud of the most recent series of Copystar and Sharp connectivity workshops we have developed, and have received very positive feedback from the dealers who have taken advantage of our workshops. Whether it is pre- or post-sales support, the goal of Nuworld Technical Services is to help your dealership grow your business!” Nuworld’s onsite training facility provides both regularly scheduled and reseller customized learning courses. CDIA+ Certified Apurva Mehta is Nuworld’s Dealer Channel Sales Coordinator. Apurva provides dealer support through pre-sales assistance and new product training and is a sounding board for dealer feedback. He organizes and coordinates local dealer meetings, free Webinars and product launches. Nuworld customers are encouraged to consult directly with Apurva Mehta at apurva@nuworld.com. Nuworld also offers reseller dealers one-stop shopping by offering leasing assistance, set up, delivery, installation, networking, end-user training, warranty and service agreement availability. Once the sale is made, Nuworld can handle the entire procedure. Nuworld can even help you put together your sales package. Nuworld’s support staff can help enable your dealership to break through to the next level of sales and service by providing tiered levels of technical and sales support. To assist dealers with marketing their products, Nuworld’s in-house graphics department enables their resellers to insert their own dealership name and information on Nuworld advertising templates. This can create unity in their selling support. Pre-made flyer templates, website links and semi-customized advertising materials can be provided to help dealers better inform their customers. Products Offered Calculators Elec White Boards Scanners Cash Registers Fax Telephones Copiers Folding Machines Typewriters Dictation Machines Paper Shredders World Processing Duplicators Printers Parts and Supplies   The Nuworld sales staff always quotes the lowest possible pricing upfront. Purchasing agents are freed from the hassles of bargaining or asking for a deeper discount. This alleviates a great deal of time, energy, and frustration, allowing dealers to focus on growing their own businesses. Young Lee explains, “Our customers know that we are an honorable company. We can be trusted to always treat our customers with integrity. Our goal is to use our buying power to maximize the discounted pricing we offer to you. Nuworld’s purchasing staff is continually working to offer the products and services that our dealers request.” For those reselling dealers that are in the Southern California area, Nuworld has a fully connected showroom with a complete line of networked MFP and color products. Nuworld has enabled their resellers to have a first class showroom available for hands-on client demonstrations. Nuworld can provide technical, network savvy employees to help you with your demo. Resellers are welcome to use the resources of Nuworld’s multi-million dollar organization. Nuworld offers fast Will Call service. When ordering by phone, fax or Internet, simply request ‘Will Call’ pick-up. Your order will be pulled and available in Nuworld’s Will Call pickup office when you arrive. Nuworld is committed to having the products you need, at the lowest possible price, ready for same day pick-up or shipping. Nuworld offers referral service throughout the entire USA. With over 15,000 active dealers who purchase from Nuworld, they usually can suggest a local dealer that is willing to help support the sales and service of other dealers. Nuworld encourages all dealers to visit them during ITEX on March 5-6 in Las Vegas in booth #250. Nuworld is your Prime Source for the largest selection of brand name office machines, supplies and parts. Virtually everything from small stand-alone desktop copiers and faxes to the latest in high tech digital & connected technology, Nuworld has the right solution for any office automation application. The better you buy, the better you can sell and service your customers. Nuworld is your number one business partner, enabling your dealership to take the next step in solution selling.     Nuworld is your Dealer / Distributor for: Brother Konica Minolta QMS Canon Kyocera Mita Ricoh Copystar Lexmark Samsung Epson Minolta Sanyo ESP Muratec Sharp Hewlett Packard NEC Victor Intimus Okidata Xerox Kodak Panasonic     Contact Nuworld Business System 13850-B Cerritos Corporate Dr. Cerritos, CA 90703-2467tel. 800-729-8320 • fax. 800-829-0292 www.nuworldinc.com Sales:sales@nuworldinc.com Service:service@nuworldinc.com