December 2010 Subject: CS 2250 Question: Help guys!!!! I am NOT an IT guy or a computer guy, nor have I ever claimed to be. I have a very upset CONTRACT customer that is having nothing but problems printing to the CS-2550. Their OS is Windows 7, and I have gone there and tried to turn on Duplexing from the PC by going into device settings, but there is no darkened box to check. Also, they get “print mode error.” Whenever they turn the copier off or on then they can print for a while, but the same error returns. Please help with the step-by-step procedure to go into the computer and turn on duplexing and whatever suggestions you have for the “print mode error.” Thanks in advance for your help. Answer: My expertise is not in networking either, or in 7, but if I am not mistaken, you have to go to the properties tab and toward the right there is a tab for advanced. You have to tell the computer what is installed on the machine. How many trays, duplex, etc, if I am not mistaken. Answer: Also try downloading the drivers for Win7 again, maybe the one you have doesn’t have all the functionality in it. Good Luck. Answer: Also make sure if windows 7 is 32 bit or 64 bit. Answer: The next time they have the “printer error” message have them put a piece of paper in the bypass tray. I have seen this many times. The program is trying to print to the bypass tray. Sometimes it is printing an envelope to go with the “letter.” Or it is asking for a different sized paper than what is in the trays. Plus, if they are printing pdf files there is a setting that HAS TO BE TURNED off. In the actual print screen there are two options. The lower of the two has (I’ll paraphrase) Print only to pdf dimensions. That option must be unchecked. I have seen scanned documents that are 8x10 1/2 or even A4 sized paper which is European standard paper. Answer: Wake up the IT guy to enable Admin rights for you. Answer: I ran into this problem also where the “print mode error” message came up erratically. I found a sheet of crumpled paper behind one of the trays, activating the paper switch inside the rear of the machine. Also, if there is a print job set to print from the bypass on that machine, it will not allow you to duplex. You have to select a cassette tray for the duplex mode to be turned on for that specific job. Also if you go to the print driver, click “Properties” then “Device settings”, then “Auto Configure”. This will automatically configure the driver as to what the machine has for features. OR.... try a different driver, get the latest from KMA. Hope this helps! Subject: CANON IR3300 blank in middle Question: I was there a few weeks ago and the toner was not coming on the mag roller in the middle and therefore the image was very light or nonexistent in the middle of the page. I took apart the developer, emptied out the toner and cleaned out the unit. I put the same toner back in but stirred and shook it up well before doing so. Copies were fine then. Just got a call Friday that the white area is back again toward the middle of the page. I was thinking of pricing the dv unit as opposed to changing the mag roller, although I am wondering if I shouldn’t remove old toner and put fresh toner in first. Answer: I am not sure about the Canon range but I have had some very weird faults in the Kyocera Mita/Utax digital range due to toner. If it is a mono component machine I would clean out all of the toner, and then try new toner first, before going to the expense of a Dev Unit. Answer: When you clean out the developer check if the stirring arms are working in the developing unit, then, use fresh toner. Question: I’ll check that out although a month seems like a long time. I would guess that if the stirring arms were a problem the void in the middle would occur sooner. I’ll check anyway even though I thought I did the last time around. Thanks again. I’ll let you know what happens when it’s finally resolved. Answer: You should let the machine put the toner in the DV itself with service mode though...just saying...sometimes we think old-school and forget the machine can do it better itself. Good luck. Subject: Xerox WC 4150 w/ black lines Question: Okay? Thanks in advance! The black lines seem to cover the whole sheet on copy mode, but internal prints are fine. Copier is brand new! I didn’t sell it to them...Thank goodness. Have a great weekend everybody. Answer: Something either in the optics or the CCD. Answer: Make a copy off the platen. If there are no lines, then it is on the scan glass (small glass to the left of the platen glass). Tips appearing in this section are reprinted courtesy of Smarka! The Copier Tech’s Info Source. Tips are randomly selected from submissions emailed to Smarka! Smarka! and ENX Magazine make no guarantees as to the accuracy of tips presented here. Email your tips to Tips@smarka.com.  All tips become public domain.