IKOP Automation Traditional values, integrity, trust and personal customer contact has been the backbone of over 25 years of IKOP Automation serving the office equipment industry. IKOP Automation, Inc. has the unique ability to truly understand the needs of their resellers. In 1982 James Kim, IKOP’s president and owner, began as an independent copier dealer. “I began by buying new and used copiers from distributors. I needed quality equipment, sales and service training, ability to buy parts and help with warranty issues. Most of all I needed someone who I could trust and depend upon to help build my business.” After 3 decades in the office equipment business, the IKOP professionals truly understand the needs of the reseller. James Kim explains, “We are able to be business partners with our customers. We understand what it requires to run a retail office equipment business. What happens after the sale is far more important than a one time low price. Technical support, including being able to provide immediate help desk assistance with a network installation, clearing a service code, or how to remove a cover, is vital. At IKOP, a knowledge person, located in our Los Angeles county corporate headquarters, is always here to answer our incoming telephone calls. You will never be transferred to an out-sourced, off shore call center to answer your questions.” James Kim and Kevin McElheny Kim explains IKOP’s earned industry knowledge. “By 1986 IKOP had grown into a successful, authorized Ricoh retail dealership. IKOP remained a retail copier dealer in Southern California through 2006. I never forgot the trials and tribulations of needing help to buy equipment through distribution outlets. Through the years we sold refurbished and demo Ricoh equipment to both resellers and end users. I always enjoyed working with other dealers. Everyone at IKOP took pride in providing equipment, parts, supplies, technical support, sales and service training to our reselling dealers. We understood the need to price our wholesale equipment so both parties could make a reasonable profit. WHY 25 years of Dealer Experience Samsung and Ricoh Distributor Increase Dealer’s Bottom Line Protect the Dealer’s Profitability Free Customizable Marketing Templates USA Based Support with Traditional Values Service and Sales Support Friendly Customer Service Your Best Profitability Partner   “By the late 1990’s IKOP had consistently achieved retail sales that ranked us in the top 5% of all USA independently owned Ricoh retail dealerships. We earned rebates, bonuses and trips. We continually expanded our wholesale distribution within the Southern California area. By the turn of the century, our proven track record of integrity and hard work within the distribution channel resulted in several OEM’s approaching us to become a wholesale distributor of their products. After much thought and research, IKOP became an authorized wholesale distributor of Ricoh and Samsung in 2002. The choice of offering both Ricoh and Samsung blended two industry leaders offering a wide range of products.” In 2004 IKOP management made the decision to change the IKOP business model to exclusively focus on wholesale distribution. The retail division of IKOP was sold. 100% of IKOP was now committed to wholesale distribution. During the past six years IKOP has worked exclusively with the needs of their resellers. They have expanded their Ricoh and Samsung wholesale distribution selling area to include the entire USA. “IKOP never competes with their customers and never sells retail to end users, nor through any internet Web based selling. The independent reseller is our only customer and the entire IKOP business model is designed to maximize the overall profitability offered to the reseller. Long term trust, dependability and personalized service are the center points of our business. IKOP’s 28 year history of integrity and honesty speaks for itself. IKOP and our commitment to the welfare of our reselling customers have withstood the test of time. “IKOP is able to customize our products and services to maximize the value we offer to our customers. We can handle a request for a single laser printer, as well as fulfilling a large order of dozens of fully featured networkable 40 copies per minute color and up to 135 monochrome copies per minute equipment. We are able to work with our resellers on pricing for Request for Quotes. When you win the bid, we will provide the logistics and equipment that will help ensure a successful installation. We have negotiated shipping contracts that allow next day delivery at standard shipping cost in California, Arizona and Nevada. With approved credit, IKOP offers 30 day payment terms. New customers are allowed immediate purchasing with Visa, Master Card, Discover and American Express.” “Coming from a retail background,” comments Sales Manager Kevin McElheny, “IKOP employees intimately understand the needs of the dealer who sells to, and services the end user. Warranty claims, overnight parts orders, cash flow, last minute orders, in stock inventory, same day shipping, next day delivery options, employee mistakes, identifying end user errors, marketing support, technical help and emergency needs are all part of our day to day business. IKOP is more than a distribution center for Samsung and Ricoh parts, supplies, equipment and accessories; every IKOP understands the importance of being part of a support team to our resellers.” McElheny continues, “As a BTA channel retail dealer of Ricoh in the past, we have the practical sales and service knowledge of the Ricoh family of equipment. As an authorized Ricoh Distributor we currently offer the full line of Ricoh Segment 1 and 2 products. This includes parts, supplies, training, tech support, sales assistance and marketing material. All Ricoh offered rebates and special promotional pricing are extended to our resellers. Smaller retail dealers are able to take advantage of our power buying discounts. We help increase our resellers’ sales profitability by maximizing the savings to them. And they buy more products from IKOP creating a win-win situation that allows IKOP to offer value added pricing on genuine OEM Ricoh and Samsung name brand products.” IKOP also offers Ricoh current model ‘B-option’ equipment which includes: demo and other new, returned equipment that is fully OEM inspected, repaired and warranted. These lower priced current models offer high value profitability when sold outright, offered as a long-term rental or used in a comprehensive Managed Print Services environment. Adding the Samsung full product line of color and monochrome MFPs equipment to our wholesale distribution channel balances out IKOP’s offerings to our resellers. Samsung provides excellent end user name recognition. Samsung is highly rated as a manufacturer of value added electronic equipment and their total cost of operation is unparalleled. Samsung dealer models offer 2 full years of parts warranty, while equipment, accessories and supplies are among the lowest priced, highest quality offerings in the industry. The Samsung name, low equipment cost, two year parts warranty and extremely low supplies cost provide an excellent candidate for supporting any MPS program. Samsung imaging equipment allows the reseller to successfully compete with the traditional BTA channel copier dealers. Fully featured MFPs wholesale pricing begins at under $200. The Samsung full color CLX-8540ND offers 40 pages per minute, 520 sheet paper tray, 1GB memory, 160Hdd, duplex and network ready, two full years of parts warranty, including a full set of color and black toner, delivered to our reselling dealer’s location; all for under $3500. The Samsung SCX-6555N monochrome 55 copies per minute offers similar features for under $2500. James Kim, Kevin McElheny and the entire staff of IKOP Automation, Inc. express their deep appreciation for all the long-term resellers they have partnered with over the past three decades. They are committed to providing superior customer service and value added services to their resellers. They appreciate word of mouth referrals and look forward to creating new, long term business partnerships with ENX readers throughout the USA. Contact IKOP Automation, Inc. 12329 Telegraph Rd - Santa Fe Springs, CA 90670 tel. 888.944.7670 • 562.944.9999  fax. 562.944.8888 website: www.ikopautomationinc.com  email: sales@ikopautomationinc.com