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Managed
Print Services: Paving the Way for a Leaner, Greener Fleet
With most businesses under pressure to
tighten their belts in the wake of the economic downturn, Managed
Print Services (MPS) has carved out a niche as an efficient way to
organize hardcopy devices within organizations. But while the
financial benefits are well documented, this is far from the end
of the story, says Steven Swift, Senior Consultant Europe for
Photizo Group, the world’s leading MPS market intelligence and
research company.
In the present
economic climate, hard-pressed corporations are attracted to any
initiative that can save money. At the same time, organizations
are understandably loath to invest in new initiatives at a time
when they need to identify exactly where they are spending – and
wasting – money. MPS programs focus on reducing costs by
outsourcing management of a company’s document output to an
external vendor, delivering tangible cost savings on hardware,
consumables and paper by streamlining the fleet of output devices.
But the benefits are far from purely monetary. MPS also aims to
reduce companies’ impact on the environment by cutting unnecessary
energy costs and spending on resources like paper.
The MPS market
is expanding rapidly, with figures from Photizo Group showing an
annual growth rate of over 30 percent. By 2013, the market will be
worth $59.7 billion in revenue terms – over 50 percent of the
total distributed imaging business market. This growth in the
market is being driven by a keener focus on cost as many
businesses continue to wrestle with the repercussions of the
economic downturn. Often, companies suspect they are overpaying to
run their hardcopy fleet, but they have never delved deeply enough
into the issue to pinpoint the root causes.
The annual costs for a company of 200
employees can be as high as $100,000; for larger organizations
this figure can run into the millions. Recent research by the
Photizo Group found that the average cost of a hardcopy fleet for
a firm with 750 employees is over $700,000 per year. The fleet
will use over 33,000 kWh of electricity and generate over 80 tons
of carbon dioxide (CO2) emissions, which is equivalent to the
total CO2 output for 16 cars for an entire year.
It’s hardly
surprising in the present economic climate that companies are
reviewing their IT budgets to establish where cost savings can be
made; it is perhaps more surprising that relatively few have
considered the global environmental impact of their hardcopy
output devices. For some, the environmental benefits of an MPS
strategy are simply an added bonus to their cost-cutting
initiatives, but for a growing number of companies it is the main
attraction.
Growing
awareness of climate change is making corporate sustainability
strategies a powerful way to demonstrate to employees and
shareholders that environmental issues are being taken seriously.
Many companies have already been encouraging their employees to
turn off lights when they leave the office and use dishwasher-safe
glasses instead of disposable cups. But a surprising proportion of
these companies are ignoring the elephant in the room—the huge
amounts of paper and energy that are wasted by unnecessary or
underutilized output devices. Without proper management, these
print devices can be conspicuous consumers of energy, with a
significant impact on a company’s carbon footprint.
Laser printers, fax machines, scanners
and multi-functional devices all use electricity constantly,
whether they are printing or not. The fuser – the technology
inside of the device – rotates frequently in order to avoid
deformation and has to maintain a minimum level of heat in order
to print the first page of a print job quickly. When these devices
are operating, they generate carbon emissions, as well as racking
up the company’s electricity bill.
Photizo Group
used the Greenhouse Gas Equivalencies Calculator supplied by the
US Environmental Protection Agency to establish an estimated
carbon footprint for the 100,000 million-plus printing devices
worldwide. The global fleet consumes over 7.8 billion kWh of
electricity per year, producing total CO2 emissions of over 5
million tons annually. This is comparable with the emissions
produced by 860,000 cars per year, or 11 million barrels of oil
per year.
The environmental impact of adopting an
MPS strategy can certainly be significant. Based on estimates by
The Photizo Group, the expected increase in MPS adoption by 2012
will have a carbon reduction impact equivalent to taking 304,000
cars off the road, saving enough energy to power 230,000 homes for
a year. Statistics like these provide another clear driver for the
adoption of MPS as a key tool in any organization’s environmental
sustainability efforts.
When companies
outsource to an MPS provider, they are essentially bringing in the
expertise they need to manage all the output devices within their
company, along with an insight-based strategy for assessing their
existing fleet requirements and the processes and workflows that
underpin them. But more than this, it also equips the workforce
with the tools they need to be more productive by optimizing their
behaviors to use the resources at their disposal as efficiently as
possible.
Most hardcopy devices are designed to
cope with far heavier usage than they receive in reality, with
most devices being used at less than 5% of their rated capacity.
An MPS vendor will typically undertake a detailed evaluation of
the deployment of the fleet in order to ensure devices are used at
a reasonable rate. Traditionally, many organizations have operated
a very ad hoc, individualized approach to their printing devices,
with a very low ratio of employees to each device. An MPS-driven
assessment can help streamline the hardcopy fleet to deploy
resources more efficiently, which means less paper, less toner or
ink, less power and, crucially, lower carbon emissions.
At its heart,
MPS is a commonsense approach that allows companies to make the
most of their imaging technology in an environment that is firmly
aligned with its organizational strategy. It’s designed to support
– rather than undermine – business goals, as well as deliver
substantial benefits in terms of lower costs, reduced energy usage
and optimized working practices. And for those companies with the
strategic vision and foresight to think beyond the short- to
medium-term benefits, an MPS implementation can also pave the way
for real business change at a grassroots level.
Keeping a close eye on budgets is likely
to remain at the top of the corporate agenda in the present
climate. But the impetus to provide tangible solutions to
sustainability challenges is growing as companies strive to
demonstrate that they are taking proactive steps to manage and
reduce the carbon footprint of their business. MPS is providing
organizations with a robust solution to addressing both cost and
environmental issues relating to their output devices and is
giving companies the tools they need to change the way they manage
their hardcopy fleet for good. u
As a general manager and business
development director, Steven Swift has a long track record of both
building and turning around international businesses. He was
instrumental in establishing Ricoh Global Services Europe as a
€100M + business, and ran a €140M European business unit for Acco
Brands. He has a broad background with experience throughout
Europe, the Middle East, Africa, the Americas, and Asia Pacific.
His diverse experience includes blue-chip consumer marketing at
P&G + Mars, followed by corporate strategy responsibility with an
FTSE 100 company. Swift is a graduate of Oxford University with an
MA degree in chemistry.
The Photizo
Group is the leading strategic resource for corporate decision
makers, resellers, and vendors who need to understand the Managed
Print Services market. The firm provides MPS market research and
consulting on the adoption of MPS, key decision maker
requirements, key market trends, best practices, and distribution
channel trends. The Photizo Group will host the MPS France Forum
in Paris in June and the European MPS Conference in Barcelona in
November. For more information go to:
www.managed-print-services.com. |