Nation-Wide Repair Service Inc. Celebrating 10 Years of Employee Ownership It is Thursday at 3:00PM. Dispatch receives a text message from a field tech. The copier is DOWN. The tech has traced the problem to the main PC board. It is too late in the day to place an order directly with the manufacturer. Plus the main board is always very expensive. What can the dealership do? Call, email, fax or enter your order online to Nation-Wide Repair Service for same day overnight shipment of the needed PC board at savings of up to 70% off the OEM’s wholesale cost. NWRS was established in 1985 with one goal in mind: to be the best printed circuit board repair company. This was accomplished by providing outstanding customer service, high quality repair, and top-notch technical support. For the past 25 years they have listened and responded to the ever changing needs of their customers by adding new products and services such as repair of mechanical assemblies, staplers, motors and fuser assemblies. They also support hard disk drive needs, network printer boards and motherboards. Jeff Laughlin, NWRS Vice President and General Manager, explains, “We understand the hectic nature of ordering parts for down machines. Service managers, dispatchers and your parts person all have budget restraints and very tight ordering deadlines. Sometimes an expensive, overnight order is made through the OEM at the last minute. This same repaired board or assembly can be ordered through NWRS as late as 6PM central time with same day shipping for next day delivery.” Jeff Laughlin continues, “All it takes is a slight change of routine. NWRS enables the dealer to call, email, fax or order online. You will receive huge savings, plus a full year guarantee on all electronic products. With the aid of NWRS’s customized bar coding, NWRS will do all the record keeping and paperwork for a full warranty period of 365 days.” “Cost control and reliability work hand in hand. NWRS understands the importance of enabling the servicing dealer to receive the correct part and to be able to trust the repaired board will work properly. As part of the final quality control process, every item that is repaired is live tested on a functioning machine. As a factory authorized Canon part repair depot, the latest version or modification is updated as part of the repair process.” NWRS supports the current full line of Canon, Ricoh, Savin, Lanier and Gestetner office products.  This includes most Canon and Ricoh fax machines and scanner units.  NWRS supports high-end production equipment including the Canon imagePRESS c7000vp. They repair and offer advance exchange on over 150 models including select Konica/Minolta, Kyocera-Mita, Océ and HP products. NWRS continually adds new models to their offerings. Their newest additions will include support on Canon imageRUNNER ADVANCE C5030, C5035, C5045, C5051, C7055, C7065, C9065 PRO, C9075 PRO and the imagePRESS 1100. Because their PCB repair service specializes in these leading OEMs, NWRS is able to provide extraordinary technical expertise and same day availability on these products. As an authorized Canon parts repair and warranty facility, Authorized Canon Dealers are able to receive free repair service on parts that qualify for Canon warranty. Simply enclose your completed Canon Warranty e-Tag form with your repair order and NWRS will take care of all the procedures to process the Canon warranty. Those dealers requiring a board, assembly or other repairable part can immediately take advantage of the NWRS Advance Exchange Program. The servicing dealer can order and receive any PC board or other electronic repaired part at up to a 70% savings over the OEM’s wholesale cost. The replacement board is immediately sent with a pre-paid return UPS label and shipping instructions to make it as convenient as possible to complete your exchange return within 21 days. NWRS warranties all repaired electronic parts for one full year. All parts received at NWRS for repair are inspected for warranty coverage. All repaired parts carry a bar-coded date sticker showing the NWRS warranty. This assures that all parts covered under warranty are processed correctly. Chris Pasco, NWRS President, continues, “We encourage your field tech to give our technical support line a call @ 800.798.1814 while they are actually at the down machine. They will be quickly routed to a technician that can best handle the specific equipment they are working on. The NWRS technical support staff does not sit at a help desk facing a computer. You will be talking to one of the NWRS repair techs that troubleshoot and repair the 80,000+ PC boards that are sent to NWRS each year for repair.” Upon identifying the make and model in need of technical support, the NWRS tech will walk directly to that same make and model in their 20,000 sq ft NWRS diagnostic service center. The NWRS techs have daily hands-on experience with real symptoms and error codes as they repair and test the boards that are sent to Nation-Wide Repair Service. Together your tech and the NWRS professional can work together to appraise the situation and identify the correct replacement board. In some cases, a board might not even be needed to solve the machine problem.                                                This commitment to customer service was taken to the next level in December of 1999 when NWRS became a 100% employee-owned company. Everyone at NWRS has a vested interest in doing things the right way and making sure that every customer receives complete satisfaction. All of the employee owners consider themselves partners with the office equipment dealers who use Nation-Wide as their first choice for economical printed circuit board replacement.                                                                      NWRS Technical Staff  Today, NWRS has over 30 experienced owner employees who have helped repair over 1 million circuit boards, saving their customers over $300,000,000. While they continue to grow and expand, their focus has changed very little over the past 25 years. Their goal is to do everything possible to take care of the customer’s needs. Housed in a 45,000 square foot custom designed facility in the Kansas City suburb of Overland Park, NWRS’s central location enables fast and economical shipping throughout the USA. By utilizing UPS shipping, economical ground freight can reach more than 90% of the continental U.S.A in three days or less. NWRS regularly ships to Canada, Puerto Rico, Latin America and Mexico. They are familiar with international shipping requirements and welcome worldwide orders. Everyone at NWRS understand the dealer’s need to be able to quickly acquire the correct part that will work properly with the most current updates. Because of their knowledge, training, efficiency and component availability, all repair orders are completed, live tested and shipped the same day they are received. There is no additional charge for emergency same day processing. When requested, they can drop ship your repaired order to your customer’s site. Becoming a customer is easy. Call 866.655.8676 or log on to www.nwrsinc.com . Click on become a customer. Fill out the short registration form. You will receive your Login and Password which enables you to have full access to the NWRS website with easy-to-use tools and pricing of over 15,000 items. NWRS manages a product repurposing and recycling program that buys excess circuit board inventory. This creates green results for the earth and the dealer who receives cash. NWRS also offers customized inventory management to store and distribute PCBs for dealers with multiple locations. The owner employees of Nation-Wide Repair Service, Inc. take pride in doing things right the first time and solving problems as soon as they happen. They invite you to get on board with NWRS today. Contact Nation-Wide Repair Service, Inc. Celebrating 10 Years of Employee Ownership 16151 Foster Street • Overland Park, KS 66085 Customer Service 866.655.8676 Technical Support 800.798.1814 Fax 913.631.8372 • Local 913.387.1800 Email: pcborders@nwrsinc.com www.nwrsinc.com : online ordering, tracking, order status check