|
 Xerox
DC12 Style Fault Codes Revisited
DC12 (DocuColor 12) & DCCS 50 (DocumentCentre Color System 50)
Expanded Fault Code List & Troubleshooting Tips
The DC12 remains one of the most respected full color machines to
roll out of Xerox's warehouses to date. The image quality is
superb, especially when it comes to glossy output, and the machine
is particularly suited to handling heavy paper such as card stock.
This has not been an easy act to follow. Newer models such as the
DC250 style (DocuColor 250/252 etc.) introduce major improvements
in the way of speed and ease of maintenance but they can't surpass
the DC12's image quality. In an ENX magazine article a couple
years ago, we covered the DC12 in an introductory sort of way. The
article had a heavily abbreviated Fault Code list, which in
retrospect turns out to be incomplete. This month we'll revisit
that list and provide you with a more complete picture. We'll also
cover some of the more common faults and how to troubleshoot them.
The second ENX article covered the Diagnostics, Component Test
Codes and Memory Adjustments. The third article was about working
on the Fuser. Both of those two have proven to be complete enough
to be helpful to folks. Now let's go back and revisit the Fault
Code List… a few of the choice codes are marked by asterisks.
Those will be covered in the troubleshooting tips which follow the
list. The list is riddled with acronyms. Whenever practical, I
included the acronym meanings although there are too many to name
them all in full text.
|
Fault Code
List: |
|
Interlock
FaultsU |
|
|
1-300
|
Front Door Interlock Open |
|
1-304
|
L/H Cover Interlock Open |
|
UI (User Interface /
Console) FaultsUI (U
|
|
|
2-310
|
UI Panel Failure |
|
2-340
|
UI RAM Failure |
|
Machine Run Control Faultsol
Fa
|
|
|
3-311/315/317/ 318 / 319/ 327 /
328 / 329/ 330 |
Internal Communication Failures |
|
3-333
|
Foreign Interface Problem |
|
3-340
|
IOT RAM Failure |
|
3-356
|
IOT NVM Failure |
|
3-380 * |
TR0 Sensor (IBT Belt patch
Sensor) Failure |
|
3-393
|
Half-Tone EEPROM Limit Failure |
|
3-394
|
IOT EEPROM Limit Failure |
|
3-395
|
Half-Tone EEPROM R/W Failure |
|
3-396
|
IOT EEPROM R/W Failure |
|
3-397
|
X ID DATA No Good Failure |
|
3-510 thru 518
|
APS (Auto Paper Sensor)
Failures |
|
3-527 thru 550
|
Original handling errors |
|
3-560
|
Copy Limit Exceed |
|
3-580
|
IOT System Timing Fail |
|
3-581
|
Dead Cycle Fail
|
|
3-600
|
Billing Adjust NVM Failure
|
|
3-601
|
Billing Adjust IOSS Failure
|
|
3-602
|
Billing Adjust Half-Tone
Failure |
|
Drives Faults
|
|
|
4-001
|
Main Motor
|
|
4-002
|
Drum Motor |
|
Document Feeder (DADF)
Faults |
|
|
5-110 thru 113 |
DADF Registration Sensor jams
|
|
5-115 thru 116 |
DADF Exit Sensor Jams
|
|
5-189
|
No Object Sensor Static Jam
|
|
5-195
|
No Mix - Size Mismatch Jam
|
|
5-196
|
DADF Document Sensor Static Jam
|
|
5-197
|
DADF Registration Sensor Static
Jam |
|
5-198
|
DADF Exit Sensor Static Jam
|
|
5-199
|
DADF Duplex Sensor Static Jam
|
|
5-274
|
Original Size Sensor Fail
|
|
5-275
|
DADF RAM Check Fail
|
|
5-301
|
Top Cover Open |
|
5-500
|
DADF No Originals
|
|
5-501
|
DADF Document Size Irregular
|
|
5-503
|
Miss Doc Reset
|
|
5-999
|
ADF Document Misfeed
|
|
Optic Faults
|
|
|
6-275
|
Platen Angle Sensor Fail
|
|
6-277
|
IISS - DADF Communications
Fault |
|
6-300
|
Platen Cover Open
|
|
6-312
|
Memory Hotline Fail
|
|
6-340
|
Pre IPS RAM Test Error
|
|
6-345 |
Pre IPS EEPROM Failure
|
|
6-355 |
IPS Fan Fail |
|
6-360 |
Carriage Position Failure |
|
6-361 |
Scan Initialize Regi Sensor Failure
|
|
6-371 |
Exposure Lamp Failure |
|
6-389 |
Carriage Overrun (Scan End) Failure
|
|
6-390 |
Carriage Overrun (Home End) Failure |
|
6 391 |
Scan Initialization Failure |
|
6-500 |
Exposure Lamp Not Ready |
|
6-620 |
Reflection Rate Failure |
|
Paper Trays /
Supply
Faults |
|
|
7-281 |
Tray 1 Lift Motor Failure |
|
7-282 |
Tray 2 Lift Motor Failure |
|
7-283 |
Tray 3 Lift Motor Failure |
|
7-284 |
Tray 4 Lift Motor Failure |
|
7-286 |
Tray 5 Lift Broken (UP) |
|
7-287 |
Tray 5 Lift Broken (Down) |
|
7-340 |
All Tray Broken |
|
7-500 |
Tray out of position during Job
|
|
7-501 |
Tray No Paper |
|
7-502 |
Tray 5 Paper Size Mismatch (Width)
|
|
7-503 |
Tray 5 Paper Size Mismatch (Length)
|
|
7-504 |
Tray Size Change during Job |
|
7-600 |
Tray 5 Adjust Side Guide out of Rang |
|
Paper Feed Faults
|
|
|
8-104 |
Tray 1 Prefeed Sensor On Jam
|
|
8-105 / 107 |
Tray 1 Feed Out Sensor Jams |
|
8-109 |
Tray 2 Prefeed Sensor On Jam
|
|
8-110 / 112 |
Tray 2 Feed Out Sensor Jams |
|
8-114 |
Tray 3 Prefeed Sensor On Jam
|
|
8-115 / 117 |
Tray 3 Feed Out Sensor Jam |
|
8-119 |
Tray 4 Prefeed Sensor On Jam
|
|
8-120 / 122 |
Tray 4 Feed Out Sensor Jam |
|
8-135 / 139 |
Tray 5 Feed Out Sensor Jam |
|
8-147 |
Tray 1 Takeaway Sensor On Jam
|
|
8-148 |
Tray 2 Takeaway Sensor On Jam
|
|
8-149 |
Tray 3 Takeaway Sensor On Jam
|
|
8-150 |
Tray 4 Takeaway Sensor On Jam
|
|
8-152 |
Takeaway Sensor On |
|
8-154 |
Pre Registration Sensor On |
|
8-157 |
Registration Sensor On Jam |
|
8-158 / 163 |
Pre IBT Sensor Jams |
|
8-171 |
Tray 1 Pre Registration Sensor Jam |
|
8-172 |
Tray 2 Pre Registration Sensor Jam |
|
8-173 |
Tray 3 Pre Registration Sensor Jam
|
|
8-174 |
Tray 4 Pre Registration Sensor Jam
|
|
8-175 |
Tray 5 Registration Sensor Jam
|
|
8-176 |
Tray 1 Registration Sensor Jam
|
|
8-177 |
Tray 2 Registration Sensor Jam
|
|
8-178 |
Tray 3 Registration Sensor Jam
|
|
8-179 |
Tray 4 Registration Sensor Jam
|
|
8-305 |
Tray 5 Interlock Open |
|
8-306 |
Drawer Interlock Open |
|
Xerographics
Faults |
|
|
9-271 |
Yellow Toner Empty |
|
9-272 |
Magenta Toner Empty |
|
9-273 |
Cyan Toner Empty |
|
9-274 |
Black Toner Empty |
|
9-311 |
Wrong Drum Cartridge Type |
|
9-342/9-432 |
2nd BTR Contact Fail |
|
9-343/9-433 |
2nd BTR Retract Fail |
|
9-344/9-434 |
IBT Cleaner Contact Fail |
|
9-345/9-435 |
IBT Cleaner Retract Fail |
|
9-354 ** |
Yellow Toner Dispenser Broken
|
|
9-355 ** |
Magenta Toner Dispenser Broken
|
|
9-356 ** |
Cyan Toner Dispenser Broken |
|
9-357 ** |
Black Toner Dispenser Broken
|
|
9-358 |
Cleaning Auger Full |
|
9-363 |
Rotary Home Position Fail |
|
9-365/9-450 |
Toner Dispenser Near Broken Yellow
|
|
9-366/9-451 |
Toner Dispenser Near Broken Magenta
|
|
9-367/9-452 |
Toner Dispenser Near Broken Cyan
|
|
9-368/9-453 |
Toner Dispenser Near Broken Black
|
|
9-369 *** |
Rotary Lock Fail |
|
9-370 |
Rotary Release Fail |
|
9-372 |
Drum Cartridge Not in Position
|
|
9-374 |
Waste Bottle Not In Position
|
|
9-376 |
Waste Bottle Full |
|
9-378 |
Drum Cartridge Change |
|
9-379 |
Trickle Bottle Full |
|
9-400 |
Black Toner Near Empty |
|
9-402 |
Yellow Toner Near Empty |
|
9-403 |
Magenta Toner Near Empty |
|
9-404 |
Cyan Toner Near Empty |
|
9-410 |
Drum Cartridge Near end of Life
|
|
9-420 |
Waste Bottle Near Full |
|
9-423 |
Trickle Bottle Near Full |
|
9-424 |
Cleaning Auger Near Full |
|
9-601 |
Humidity Out Of Range |
|
9-610 |
VPatch Out Of Range |
|
9-612 |
TRC (Toner Reference Control)
Out Of Range |
|
9-614 |
VClean Out Of Range
|
|
9-619 |
VClean TRC Out Of Range |
|
9-634 |
ADC Out Of Range |
|
9-662 |
LD (Laser Driver) Out Of Range
|
|
9-667 |
VH/VM Out Of Range |
|
Fuser
Faults |
|
|
10-102 / 103 |
Pre Fuser Sensor Jams |
|
10-105 thru 107 |
Fuser Exit Sensor Jams |
|
10-110 thru 112 |
Machine Exit Sensor Jams |
|
10-120 thru 126 |
Inverter Path Sensor Jams |
|
10-127thru 163 |
Duplex Jams |
|
10-280 |
OCT Offset Sensor Failure |
|
10-300 |
Inverter Cover Open |
|
10-341 |
Fuser Oil Cartridge Empty |
|
10-342 |
Fuser Web Needs to be Replaced
|
|
10-355 |
External Heat Roll Contact Failure
|
|
10-356 |
External Heat Roll Retract Failure
|
|
10-359 |
Heat Roll Control Thermistor Failure
|
|
10-360 |
Heat Roll Overheat Detected |
|
10-361 thru 364 |
Heat Roll Not Ready |
|
10-366 |
Heat Roll Control Thermistor Failure |
|
10-367 |
Heat Roll Overheat Detected |
|
10-368 / 375 |
Press Roll Control Thermistor Failure |
|
10-369 / 376 |
Pressure Roll Overheat Detected |
|
10-370 thru 373 |
Pressure Roll Not Ready |
|
10-377 / 386 |
External Heat Roll Control Thermistor Failure
|
|
10-378 |
External Heat Roll Overheat Detected
|
|
10-379 thru 384 |
External Heat Roll Not Ready
|
|
10-387 |
External Heat Roll Overheat Detected
|
|
10-389 |
Fuser Nip Contact Failure |
|
10-390 |
Fuser Nip Retract Failure |
|
10-391 |
Fail Unit Failure |
|
10-398 |
Fuser Fan Failure |
|
10-399 |
Fuser Intake Fan Failure |
|
10-421 |
Fuser Oil Level Low |
|
10-422 |
Web CRU problem |
|
10-500 |
Fuser Web Ctg Not Present |
|
10-900 |
Fuser Cycle Down |
|
Sorter Faults
|
|
|
11-107 thru 109 |
OCT Exit Sensor Jams |
|
11-110 thru 111 |
Decurler Exit Sensor Jams |
|
11-115 |
Mail Box Vertical Sensor / Bin 1 Sensor On Jam
|
|
11-116 |
Mail Box Vertical Sensor / Bin 1 Sensor Off Jam
|
|
11-142/144/190 |
Vertical Transport Jams |
|
11-145 thru 146 |
Decurler Exit Sensor Jams |
|
11-191 |
Paper Remains at Mail Box Vertical Sensor / 1
Bin Sensor |
|
11-192 |
Paper Remains at OCT Exit Sensor
|
|
11-193 |
Decurler Exit Sensor Static Jam
|
|
11-273 |
Mail Box OCT Offset Fail |
|
11-301 |
Front Cover A Interlock Open
|
|
11-302 |
Front Cover B Interlock Open
|
|
11-303 |
Docking Interlock Open |
|
11-350 |
Decurler 1 Fail |
|
11-512 |
Offset Catch Tray / Simple Catch Tray Full
Stack |
|
11-911 thru 920 |
Bin Full (11-911 = Bin 1, 11-920 = Bin 10
|
|
11-921 |
Offset Catch Tray Full Stack
|
|
11-922 |
Sorter Stacker Full |
|
ROS (Laser Unit)
Faults |
|
|
14-372 |
ROS (Laser Unit) Motor Fail |
|
14-376 |
Half Tone PWB Failure |
|
14-380 - 384 |
SOS (Start of Scan) Failures
|
|
14-388 |
XPC ASIC Fail |
|
IPS (Image
Processing Systems) Faultsstem
|
|
|
15-270 |
Coordinate Bus Fail |
|
15-281 |
Pre-IPS X Recognize Fail |
|
15-284 |
POST IPS X Recognize Fail |
|
15-342 |
IPS NVM Fail |
|
15-361 |
POST IPS PWB Fail (Self Test)
|
|
15-362 |
X Hard Fail |
|
15-363 |
IIT Memory Fail |
|
15-365 |
X Comm Fail |
|
15-367 |
X - Fail 4 |
|
15-370 |
X - Fail 5 |
|
15-371 |
X - Fail 6 |
|
15-380/15-381/ 15-382/15-383 / 15-384 / 15-385
|
CCD AGC Fail |
|
15-386/15-387/ 15-388/15-389/ 15-390/15-391
|
CCD AOC Fail |
|
15-560 |
Expected Time Margin Fault |
|
IDFE (Integrated
Digital Front End) Faults |
|
|
19-001 |
DC Power Fault |
|
19-002 |
BIOS/Self-Test Fault |
|
19-003 |
Hard Disk Fault |
|
19-004 thru 005 |
Printer DDI Communication Faults |
|
19-006 thru 007 |
Scanner DDI Communication Faults |
|
19-012 thru 013 |
Network Connection Faults |
|
19-014 |
Ethernet Speed Detection Fault
|
|
19-015 |
Token Ring Speed Detection Fault
|
|
19-016 |
Token Ring Troubleshooting |
This article will
be continued on the next issue with trouble shooting tips. Happy
New Year everyone!
Britt works for
The Parts Drop, a company whose primary business is providing
parts, supplies and information for Xerox brand copiers, printers
and fax machines. You can find more information, including many of
Britt's past ENX articles on their website, www.partsdrop.com. If
you'd like to read more about Xerox brand office equipment,
there's also a complete listing of past articles under
contributing writers on the ENX website (www.ENXMAG.com).T
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