Answer: The charge grid is dirty.
Answer: Replace the main charge corona ass’y; it’s in a maintenance kit.
Answer: If it’s an optics issue, I’ve had problems with this beast before, especially with the scanning. To abolish the issues, there is an upgrade part for the slit glass. Then again, be more specific on your problem
Question: Thanks for the advice. I detailed the corona unit today, and it worked like a charm. I apologize if I wasn’t clear enough for some to understand my issue. Thanks again.
Answer: I would check all the ribbon cables and other wires for a snug connection. If one is loose, it would cause this problem. Did you recently remove a part and replace it? Start looking at all the connections you touched.
Question: No, I just performed the normal routine cleaning for this problem because the call was for this E7-11 problem. Sometimes you get this problem if the customer tries to scan in the color default mode. If they use the ADF to copy, there is no problem. That’s the weird part. The machine only codes out when it is scanning. Thanks again.
Answer: Firmware
Answer: I’ve had this problem several times. The CCD unit is the fix.
Question: Thank you. The CCD is updated with a new part number, bulletin, and everything. Weird problems are supposed to be cured. Thanks for your help!
Answer: It is a standard CR2032. You can pick it up anywhere that sells watch batteries. The number is right on the battery.
Question: Is this the battery that’s in the control panel?
Answer: Yup. Most of the “bad” batteries I’ve seen have just been a loose connection.
Answer: Check for flat spots on the fixing roller.
Answer: Workaround: As a result of inspection, the following was found: When the fixing roller is rotating, friction resistance occurs between the C-ring and spacer on the rear side of the fixing roller. This resistance detaches the fixing roller, and applies a load to the fixing motor, consequently causing the symptom. To prevent this, a rib has been added to the bore of the spacer.
Field Remedy: Check the shape of the spacer on the rear side of the fixing roller. If the spacer has no rib, replace it with a new one having a rib. Note: When the fixing roller is replaced with a new one or detached for a service work, check the shape of the spacer. If it does not have the rib, replace it with a new one.
E014-0001 can be displayed when a lock state is not identified for 1 second or more after motor start-up. The Fixing Spacer part number is FC5-2590-000. (looks like the person took this from an external source.. should cite the source, e.g., mention the website where this came from, if it did.)