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Paper Saving Economy

A local city government’s purchasing agent showed me a copy of a non-confidential letter that was sent to all city employees. Printed on official letterhead and signed by the city manager was a request for all employees to be extra conscientious of all expenditures and usage of all city property.

This city has over 900 employees with a 2008-2009 fiscal budget in the $200,000,000 range. The 500+ word printed document only specifically mentioned one item that the City Manager felt was worthy of itemizing in his quest for city-wide savings. All employees were encouraged to economize on their use of paper.

A direct quote from the City Manger’s letter read:
“The money that we as a City spend to provide services to the community is dependent upon sales tax revenue. Therefore, there is less revenue coming into the City this year to cover what we have projected as expenses.

What does that mean for us? …  Look at things you do on a routine basis and think about other more economical ways to accomplish the same goal, without sacrificing service.  Think about services that we contract for or provide and decide if they are needed in the frequency we provide them or if we could defer a little.  What about paper- we go through a tremendous amount of paper – do we need to print everything?  Does everyone need a copy or can we centralize some things that are printed and distributed?   Could we post more to the share drive and just let people know it’s there?   Saving paper alone may be a little thing, but it gets us thinking and moving in the right direction.” 

This City Manager’s request is a prime example of the opportunities that are available to every office equipment business. Paper, a relatively inexpensive business commodity, has a huge emotional and economic appeal.

Paper is very symbolic. It is an intricate part of the environment. Paper is made from trees. Paper is a renewal resource. Using less paper helps reduce global warming. Every time users save a piece of printed paper, petroleum byproducts are also saved. Our landfills will last longer when paper refuge is reduced. Although most paper is white, saving paper is considered to be a very green topic.

Reducing the use of paper is measurable. It is a tangible way each person can do their part. The ability to reduce paper usage is something everyone can identify with. Most workers have the ability to be able to reduce their paper usage by a few sheets each day.

As part of my conversation with the city purchasing agent, I discovered about half of their 900+ city employees only work part-time. There are less than 300 administrative employees city wide who work full time with direct access to a printer or copier. The majority of these people work on a 10 hour, 4 days per week schedule.

The City’s paper is purchased through an open bid procedure. I checked the public records and found the winning bid, including free delivery to a central warehouse, was $17.35 per case, for 500 cases of 20 # bond multi-purpose, recycled paper. Doing the math for 300 employees using 50 sheets a day, the City can save $4,711.50 if each of the 300 administrative employees reduces their paper usage by 50%.

As close as I can calculate, if paper usage is cut in half there is a potential savings of $4,712. This is a .0024% savings on a 200 million dollar annual budget. The average print management or solution sales person might not get excited about having the opportunity to sell a product that will provide a $5,000 savings to a municipality whose budget is $200,000,000.

But perception is reality. Whether reducing paper usage is considered to be an added value savings, fulfilling a need, solving a problem or actually saving $5,000, the call to action has been made. The client has already decided their paper use can be reduced. Today’s office equipment dealer needs to listen to the buyer, rather than our perceived reality. We can easily extend the cost of paper to include the cost of equipment, supplies and labor to turn the $5,000 saving into a $50,000 saving. Throw in the environment and actually being proactive by listening to the client’s need, and the opportunity to create new businesses is there.

If ever there was an open invitation for the local solution-oriented and print management-capable copier dealer to come to the rescue of the governmental needs, this city manager’s letter says it all.

My goal is not to negate the city’s quest for savings. My goal is to emphasize the mindset of purchasing professionals. Each piece of paper saved has symbolic and monetary value to those who do the buying and using the products we sell. We have the power to provide a direct way of reducing the cost of an item the City Manager views as a shining example of an area of need. At the end of this letter, the City Manager asked each City employee “to get creative, and we welcome any and all suggestions.”  This truly is a call for action. End-users still see the cost of paper as much greater than the price actually paid per sheet used.
The importance of eliminating the wasteful use of paper is still a paramount need in the eyes of senior staff members. Overall budget reduction is essential to public and private entities. Print management, solution sales, scanning, faxing via email and computer applications training are all an extension of saving paper. Money, emotions, environment, and following the requests of upper management are all leaning in our direction. Our present economic times can be used to increase all of our business prospects. Opportunity is knocking. No paper invitation is required to open this door.

Ronelle Ingram, author of Service With A Smile, also teaches service seminars. She can be reached at ronellei@msn.com  or visit her website www.ronelleingram.com

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